Policies

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Table of contents

Appointments

  • 📌 You must make an appointment to receive services.
  • 📞 Appointments can be booked directly by calling 415-409-3456.
  • 💻 Online appointments are requests only. The time is not guaranteed until staff confirms via phone.
  • 💳 A credit card is required to hold an appointment and may be charged for no-shows or late cancellations.
  • ⏳ Cancel or reschedule at least 72 hours in advance for N-648 appointments, or 48 hours for all others to avoid a $100 fee.
  • ❌ Failure to show for an appointment will result in a $100 fee.
  • 🕒 Please arrive on time for your appointment.
  • ⚠️ Arrivals more than 10 minutes late will not be seen; no-show fees may apply.
  • 📝 Arrive a few minutes early to complete any necessary paperwork.
  • 🚫 Recharge Medical may refuse to schedule appointments or provide service for any reason.

Payment and billing

  • 💵 Payment is due at the time of service.
  • The patient or guardian is responsible for all charges, regardless of insurance coverage.
  • 🏥 Recharge Medical bills only services performed in-office; outside services are billed separately.
  • 🚫 Recharge Medical does not bill insurance or provide insurance codes.
  • 💳 Credit cards are charged for services rendered.
  • 🔒 Relevant info may be released to secure payment.
  • ⚠️ Prices may change at any time.
  • 📅 Accounts unpaid after 30 days are considered delinquent and may go to collections, including late fees and legal costs.
  • 💳 Accepted payments: Visa, Mastercard, American Express, debit cards, and cash (USD).

We accept

For all services:

  • 💵 Cash in United States currency
  • 💳 Debit cards
  • 💳 American Express (Amex)
  • 💳 MasterCard
  • 💳 VISA
  • 🏦 Cashier’s checks
  • 💰 Traveler’s checks

We do not accept

  • ❌ Personal checks
  • ❌ Workers’ Compensation
  • ❌ Health insurance coverage

Promotions, discounts, and specials

  • ⚠️ Are subject to change at any time
  • ⚠️ Are never guaranteed
  • ⚠️ May never be combined or exchanged
  • ⚠️ May never be paid with third-party payments
  • ⚠️ Have no cash value; no rainchecks offered
  • ⚠️ May be void if you book an appointment and then cancel, change, or fail to keep it

Parking

  • 🅿️ Nearby street parking is metered
  • 🏢 Check with nearby garages for payment options

ATMs

Automated teller machines are available within walking distance:

Prices

Prices may change due to market fluctuations. Our website lists current prices. Questions? We’re happy to help you understand any changes.

Refunds

  • ❌ All service and treatment charges are non-refundable.
  • 💊 Package treatments: if not completed, refunds are the original package price minus the sessions received.
  • 🎁 No refunds or exchanges on products, except where required by law.

Communication

  • 📧 Recharge Medical or partners (e.g., Practice Fusion) may contact you via email, text, or voicemail about appointments, billing, or outstanding requirements.
  • ☎️ Outside office visits, communicate with your physician via medical assistants. Direct physician visits require an appointment and may incur charges.

Prescriptions, orders, and paperwork

  • 💊 All prescriptions, refills, referrals, test orders, and paperwork are issued only during appointments.
  • ⏰ Requests must be made at least 7 business days in advance.
  • ⚠️ Additional charges may apply.

Controlled substances

  • ❌ Prescriptions for controlled substances are not provided during a first visit.
  • ⚕️ Ongoing prescriptions will require referral to the appropriate specialist.

Pets

  • 🐕 Only certified animals (e.g., service dogs) are allowed in the clinic.
  • 🚫 Emotional support or other animals are not allowed.

Patients are responsible for

  • 📞 Providing current phone, email, and mailing addresses.
  • 💊 Updating any health, medication, allergy, or treatment info.
  • 🏥 Ensuring Recharge Medical receives all required info (tests, vaccines, ID) for timely completion of exams, treatments, and documents.
  • 💳 Informing Recharge Medical of payment info changes.

Feedback and concerns

  • 💬 We want to hear about any concerns with your care. Staff usually can resolve issues quickly.
  • ⚖️ For concerns about employee conduct, HIPAA, or regulations, contact the office and ask for the chief operating officer.